My card info was all right but then I check pending transactions on the bank's site and I received 2 charges of the 286$. Sorry Isabella, I must be having yet another thick moment. Instead, use the order search history. Move your mouse cursor over “Hello, [Your Name]” and click Your Orders in the drop-down menu that appears. To view the tracking information, choose the order you're looking for and review its current location. It keeps getting split apart and joined back together and in the process I was double charged for this the *rd time it was split apart. But now I’m wondering how long it would sit there in my order page? Eh? Amazon Music Unlimited - Stream 60 million songs online now. Every order is individual for them, they search for the nearest fulfillment center to complete your order. Amazon Pay provides a single view of your orders and transactions. +That really is a worry that you could confirm dispatch on a phantom order, crikey, whatever next?+. Fast and free shipping free returns cash on delivery available on eligible purchase. Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: Amazon Second Chance Pass it on, trade it in, give it a second life Kinda. Combining items from multiple orders into a single parcel won't change the delivery costs you pay for each order. In that period, we’ve received 3 of these shipments. Added to the fact that duplicate orders for my books as opposed to multiple copies purchased within the same order are rare, so I thought it was probably a mistake. Edited by: Martin on Mar 31, 2014 10:08 AM. The items are located at the same Amazon Fulfilment Centre. If its same address we combine and refund part of shipping afterwards. Luckily it was a glitch, noticed the order numbers were identical (not sure if yours was as such) and only one email came through from Amazon. How Refunds Are Issued . It’s the same for 3rd party sales too. We send by Royal Mail and they have recently introduced the 3D tracking. The brain must have been a bit slow this morning because it was when I saw the 2 parcels with the same address that I investigated further and saw they’d come in at the same time. I received a duplicate order this morning and was about to contact the customer just to check if she really intended to order two copies. I was about to reiterate what I said to Splendid ie I’d ignore the 2nd one. I don’t know why but before contacting her I decided to check my payments and only one payment was received. This has happened more than a few times to us - the same item to the same buyer but with 2 different order numbers. It’s less common to get duplicate book orders, and when I do it’s usually within the same order, so a duplicate order really is unusual. Also, I checked my Amazon account to see if I accidentally ordered twice but only one order is shown in my "Order History" and also only one order number. Thanks for the reply, Surely if this is the case then it is an amazon problem and the return postage for the unwanted item should be amazons expense not mine. Quite often it will disappear when you refresh the display. One was 100% correct & we received 2 payments. IMO it’s a pity we can’t raise a surcharge for combined orders to account for the extra time taken in packing. Tbh I assume it’ll rectify itself within a few hours as it did in this instance but it does make you think! Viewing orders and transactions. Order appeared twice and got in a tizz as knew we only had one of the item in stock. This has now raised a few other questions: Do we wait for Amazon to rectify the order, or, cancel one of the orders & which one.? I have now sent another email to the customer explaining again that the order can not be cancelled as the item has already been sent, i have also told them that we will not be refunding the return postage costs as the mistake was not of our own doing. Low prices across earth's biggest selection of books, music, DVDs, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, groceries & just about anything else. I’ve no idea why I decided to check my payments, and I’d like to say this has never happened before, but I can’t remember ever checking my payments before, so it is possible that it’s happened. Earlier this week the customer contacted us stating where is our product (must say the message was a bit rude but HeyHo). Sign-in options Thank you. Viewing orders and transactions. I’m assuming a glitch…so anyone with duplicate orders this morning that they’ve already packaged up…double check they’re still there, and if they are that you’ve been paid for them. I posted both items yesterday 1st September The message they sent me stated that for some reason amazon had duplicated the item and she had been charged for both. We then went on to ship both items in the one package, with a small ‘freebie’ to make up for the duplicated postage. 19. You’re a great big softy. I’ll try that with the next one. I had to call my bank, and then Amazon twice. I have also checked my email associated with my Amazon account and Amazon also only sent me one order confirmation email on the night of 9/21. In simple words everything you order is coming from a different center. If I’d contacted the buyer as had been my 1st impulse and she’d said no she hadn’t or hadn’t meant to order two copies I’d have refunded her. FREE Shipping on orders over $25 shipped by Amazon. If you want to track an Amazon order on your mobile phone, start by opening the Amazon app and making sure you're signed in. Powered by Discourse, best viewed with JavaScript enabled, Duplicate order - but not duplicate payments. If its same address we combine and refund part of shipping afterwards. The 2nd order has now disappeared from my order page, so I think it was a glitch. Each order receives its own Order ID that will not be duplicated. Exactly! You order so much stuff from Amazon, it’s tough to keep track of it all. UPDATE: This has been quite a little adventure. Obviously the cost of the item will have a bearing on what is the best solution money wise for you and whether it is worth risking negative feedback over? With the volume of business they do, it is understandable that occasionally problems will … Is there any way to query these orders with Amazon, that’s not going effect our despatch dates.? There’s no other way of checking we’ll be paid till then. The secret isn't … It’s only because I confirm dispatch as I’m going along that I noticed, and I have no idea why I decided to then check my payments account. Edited by: Penelope Pit-Stop on Mar 31, 2014 10:52 AM, I’ve had that issue and in fact checking it was on Monday (the 31st March) so seems to be the same time period. **ORDER * ***-*******-******* false Then when I checked my payments account there was only one payment. I called amazon once, and I told the person who attended me that there was a double charge. We contacted the customer for confirmation, but up until now, have never received a reply. An Order ID is the number system that Amazon uses exclusively to keep track of orders. The 2nd order has now disappeared from my order page, so I think it was a glitch. To confirm this, I just checked on my last 3rd party order which was placed on Tuesday Oct 23 and my card was not billed until Oct 25 when it shipped. You can only archive orders on Amazon's full desktop website. You can review all transactions made after August 2017 (although some earlier transactions might also appear), or you can filter them by activity type (means of payment), by sent or received date, or by credit and debit events. Then one day, I saw on tracking that my order or card needed to be verified. r/wicked_edge: Wetshaving - isn't all shaving wet? Free delivery on millions of items with Prime. This wikiHow teaches you how to hide orders on Amazon by archiving them. Thanks for your assistance. "Because it saves their cost and your time." Hi All, Last week we sold one of our products and sent this First Class. I can’t check my payments until I have marked orders as dispatched, so I’m not sure I understand. I emailed the customer back and told them that we could not cancel the order as the item has been dispatched but once they receive both items they can send the unwanted one back, I also told them that this must be a mistake by amazon and that maybe she should contact them directly regarding the mistake. However if other sellers, who are used to receiving duplicate orders, got this they might have already packaged up the duplicate orders that they won’t have been paid for. I initially was suspicious because they came in at exactly the same time, down to the second, which didn’t seem likely. Up until now, we hadn’t thought to check the payments. Amazon Pay provides a single view of your orders and transactions. I would just accept the return and move on - pay the return postage costs - I assume that this will be minimal for body jewellery? If your customers haven’t contacted you then you probably don’t have a problem. 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