Yodel, the delivery company, simply dumped both packages outside my front door despite someone being in and they were discovered several hours later. Read our scam guide. I am not going to pay to return something that I did not order and do not want - or am I being unreasonable here? Posting on this thread is likely to mean that you won't get the help and advice that you need. One option could have been to open a  not as described case. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you … Powered by Invision Community. How do I prove that the item has not been delivered to my address. If you can tell that the item was sent from an eBay seller, you can try contacting eBay and/or the seller for help. https://t.co/PpBCpD2bSy, Reclaim course fees. 24 Comments. Through the eBay messaging system I informed the seller about his mistake with my telephone number so he could arrange collection and deliver to the correct person. Thank you. (a) intentionally delays or opens a postal packet in the course of its transmission by post. You can select Request Cancellation but this does not guarantee cancellation. Post a comment. https://t.co/hd129GJze8, Dealer wants to take me to court. I usually buy my dog food in bulk through eBay and have had no problems with my orders. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. But no contact was made again and I disappeared abroad for several weeks. Question about your subscription? hotukdeals.com - The Largest Deal Community in the UK. I usually buy my dog food in bulk through eBay and have had no problems with my orders. Have we helped you – would you like to make a donation to us? Car problems - hire purchase. Get all the no-obligation information and advice you need about equity release. Items that firms send to you, but you didn't actually order are called "unsolicited goods". Can you keep goods delivered to you by mistake? If in that time they haven't picked it up from you , you can throw it away donate it to a charity shop or keep it. These 'extra' costs are called 'consequential loss' and companies that sell goods are not responsible in law for consequential loss. At the moment I am at home for the next few weeks then there is only my son at home in the evenings. Find out what you can do. 3 & 4. Delivered a second item by mistake. Provided by HUB Financial Solutions Limited. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786, Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/, Please note that this topic has not had any new posts for the last. New Comment Subscribe Save for later. No, you can't. What should you do if you receive post that isn’t meant for you? You have no obligation to send them back to the company or to pay for them. If you are in doubt, you can ask  your local Citizens Advice. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. Of course, the chances are that it has been posted through your door or letter box as a result of human error, so what should you do in the event that someone has simply made an innocent mistake? If it wasn’t addressed to you, then even if it’s delivered to your home, you’re morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. Select Cancel checked items when finished. Posted 21 minutes ago, jj58 posted a post in a topic, December 12, BankFodder posted a topic in Postal and Delivery Services, November 11, waz70 posted a topic in NatWest Bank, November 10, murraynt posted a topic in Postal and Delivery Services, June 24, By If you have not received the goods and suspect you may have been the victim of fraud, you can take it up with your credit card company (provided you paid on credit card and certain conditions are met), or invoke the Visa Debit Chargeback procedure. Companies will be alerted by the sender or their tracking system that the shipment wasn’t delivered to the right address. Great detective work on the forum this evening! As we can’t re-dispatch orders that have been returned to us, when a carrier returns a parcel as undeliverable we’ll issue you a full refund, including the delivery costs. * Finally, pop it in the nearest post box and Royal Mail will redeliver it to the new address at no extra cost. For me it is a bit of a dilemma as the goods are not mine and I do not want to break any laws in disposing of something that does not belong to me particularly if the seller wakes up in a few weeks and reads my messages trying to contact him - and then starts making noises about his package. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. * First cross out the address but not the name. But this doesn't apply to items sent to you by mistake (as happened to Robert); if the order was sent to you twice; or if there's extra stuff on top of what you ordered. “Please contact me to arrange collection. If he does come back at a later date I will direct him to the municipal dump informing him his goods were time expired and he can, if he wishes, sue me for the loss. If there is a return address on the outside of the item Royal Mail will redeliver it to the sender free of charge. http://www.bbc.co.uk/newsbeat/article/30294748/can-you-keep-stuff-delivered-by-mistake, PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS, Have we helped you ...? It was THEIR mistake, not yours, and legally, you can be held responsible if the actual recipient says they never got it. If you are found guilty you could face a fine of up to £5,000 or even spend up to six months in jail. If you take an item to the till and are told the price on the tag or label is a mistake, you don’t have a right to buy the item at the lower price. Unordered items are considered “unsolicited goods”, and can be kept but only if they are addressed to you and there has been no previous contact with the company relating to … What are unsolicited goods? I myself do not want it and I can quite easily donate it to one of our local dog rescue centres. This generally happens when someone has moved and either hasn’t bothered to redirect their post or the redirection has expired. For example, where you're sent something else because what you ordered is out of stock or no longer available. Items that firms send to you, but you didn't actually order are called "unsolicited goods". https://t.co/qZu1xDhBJx, Parking Fine From Initial Parking - no cash and tried to use app but no internet signal. Wo n't get the help and advice that you need packages instead of one from my supplier suggests a! From time to time receive goods they didn ’ t order in the UK following a set procedure you! 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